Shipping policy

Delivery terms

Delivery area and charges

We deliver to selected postcode areas. Availability for your address and the delivery fee are shown at checkout before payment.

Free local delivery in selected Lappeenranta and Taipalsaari postcode areas: minimum product total €10. Paid areas: Rutola €5, Vehkataipale €8, Joutseno €9 and Imatra €14; minimum product total €20. The delivery fee is added to the product total at checkout. See the delivery postcodes.

Pre-ordering and delivery date

When ordering, choose a suitable delivery date from the available options. Place your order by 16:00 Finnish time on the day before delivery.

For example, a Wednesday delivery must be ordered by 16:00 on Tuesday. After the deadline, you can order for the next available delivery dates.

We will deliver your order on the agreed date. In your basket, you choose a one-hour delivery window (for example 11:00–12:00), during which we will deliver your order.

Receiving your order

Check that the delivery address and phone number are correct. Add a door code and other delivery instructions if needed. Make sure the order can be received at the agreed time and that you can be reached by phone.

If delivery is unsuccessful, we will contact you to agree on the next steps. Arrangements and costs for any new delivery will be agreed separately.

Place products requiring refrigeration in the refrigerator promptly. Follow the storage, use and reheating instructions supplied with the products.

Changing or cancelling an order

You may cancel an order free of charge by 16:00 Finnish time on the day before delivery. You may request changes to products, quantities or the delivery date until the same deadline. We will confirm changes separately, subject to availability.

More detailed cancellation and refund terms are available in our online store's returns and refunds policy.

Delays and delivery problems

If we learn of a delivery delay, we will notify you as soon as possible and provide an updated delivery estimate.

If products are missing, you receive the wrong product, or you notice damage or another defect, contact us as soon as possible. Include your order number and describe the problem. You may attach a photo if it helps us investigate.

We are responsible for investigating delivery and product defects and providing remedies required by law. These terms do not restrict your rights under the Finnish Consumer Protection Act.

Contact details

UPUPA Oy
Email: upupaoy@gmail.com
Phone: +358 44 985 2224